This is a really exciting update… the beta version of REW Dialer is going out in next week’s updates!
At this point, we don’t even have pricing yet, but we’re going to be looking for volunteers to turn it on (at no charge) all we ask is that
A: You’re going to actually use it
B: You’ll provide us with feedback
How do you qualify? Well, we’re doing a push next week (the code behind it) but there is a manual process.
So in order to qualify for beta, you have to have a Renaissance website that already has the pack (you might not automatically get it if you’re custom, you can just ask your AM to look into that)
Then we’ll be picking the first 25 folks for the first round (we can do around 25 every week or two since there is a manual setup process to get your numbers etc)
What to expect?
From the Dialer, each agent gets their own number (if you assign them one, by default the system comes with 5 numbers < so 5 agents can be testing)
You can dial out from the REW CRM (and only the REW CRM) and you can receive calls “too” the REW CRM (and only the CRM.
The dialer automatically logs all calls (including outcome)
It automatically records the amount of talk time per call.
Agents have the ability to log calls right in a dial session (or afterward)
Agents can record the calls (must ask for contacts’ permission, be sure to know your local state. country laws but no matter what always get permission)
Has a dial keypad
You can search in the agent report by calls made and several other data points.
Known feature requests that are NOT part of beta:
Call forwarding to your own number (we don’t support that) < yet. Looking into it
Ringless Voicemail drops (to our knowledge these are not legal, we do not support this) - we will not be doing this, even if competitors are (unless legal signs off, but I don’t think they will)
Message inbox/voicemail (we do not have this “yet”)
The lineup starts right here! Post your request below in the comments if you want to be considered - the patch comes out next week, so we’ll be able to tell you if you qualify or not (remember Renaissance only, not super customized for now)
Let’s do this!